Hours of Operation:
Monday through Friday from 9:00AM to 4:00PM (Central Standard Time)
If you need any technical assistance on products purchased from AMZ Performance or information regarding any orders, we will gladly help in any way we can. Support is available through e-mail only at firstname.lastname@example.org
. We strive to answer all e-mails in a timley manner.
Placing an order through our web site is quick & convenient. You can have confidence that ordering online at AMZ Performance because we use the state of the art secure login software to keep your information safe. You can place an order at any time. All orders submitted will be processed the very next business day. All complete, ready-to-ship, verified and approved orders will be shipped in 48-72hrs(unless the item is not in stock at that present time). Email notifications will confirm and advise you of the status of your order w/ a receipt if applicable.
We do not accept any orders by phone or offer any phone support at this time.
Prices of all merchandise do not include shipping or handling charges. All prices are subject to change without notice. If you pay by credit card there will be a 3% credit card fee applied to your total of parts (this is not added to the total value w/ shipping included, only parts totals.)
Any item that is special order may require a deposit or full payment in advance at the time the order is placed. The deposit or full payment is non refundable under any condition or circumstance.
Special orders usually take weeks or months to arrive. We generally quote an estimated amount of time. However, due to the nature of this business, some orders take longer than we may expect. AMZ Performance will not be held responsible for delays from manufacturers, transportation / shipping companies, or product being held at Customs.
Method of Payment:
be prepaid before we can ship. We do not offer COD or Billing Service.
We accept the following forms of payment:
* Visa, MasterCard, & Discover
* Money Order(s) in U.S. Currency
* Certified Check(s)/Bank Draft(s) in U.S. Currency
* Electronic Funds Transfer/Bank Wire.
Methods of Shipping to Physical Addresses in the USA
* Fedex Ground Service ONLY
* Fedex Express
* FedEx Freight
Depending on the product(s) ordered and the destination of the order, certain shipping services may not be available. AMZ Performance reserves the right to change the method of shipping suited to the product(s) ordered and the destination of the package(s). We WILL NOT ship ANY item internationally via USPS
Return for exchange or refund will be allowed ONLY within 14 calendar days from the date of receiving your merchandise. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed. Please do not return shipment back to AMZ Performance without Return Authorization. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by either Company Check, Credit Card Credit, or Account Credit, all to be determined by AMZ Performance. A 25% restocking fee will be assessed on all authorized returns. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.
Any refused shipments sent back to AMZ Performance does not constitute the right to a refund or credit. It is the customers responsibility to make all arrangements with AMZ Performance for the refused shipment. It is company policy to charge the customer all freight charges associated with the shipment and a 25% restocking fee.
If an item is not in stock, we will hold a Back Order for you and ship the item as soon as it becomes available. If we experience a long delay, we will advise you of that fact. If you do not wish to wait for back ordered items, we will cancel the items you requested upon receiving instructions to do so.
Availability of Products
All items will be shipped according to availability. If items are not readily available, we will try our best to expedite all orders as quickly as possible.
Prices, materials, design, specifications, and recommendations are subject to change without prior notice. All merchandise information presented in this web site was true and correct at the time of publication.
Legality of Products
AMZ Performance offers a wide variety of merchandise designed to improve the appearance and performance of your vehicle. The rules and regulations regarding the use of some or all of these items may vary from state to state and/or city to city. AMZ Performance will not guarantee the legality of use or installation of any given items in your particular area. We highly recommend that you check with your local law enforcement agency. Violation of any laws may subject the owner and/or operator of the vehicle to a fine and/or penalty.
No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, and/or mishandling. All merchandise sold by AMZ Performance is only subject to manufacturers warranty, if any, and are subject to submission to the manufacturer for approval for repair or replacement of merchandise. AMZ Performance parts carry a 1yr manufactures warranty agasinst defects ONLY. Customer, however, will be responsible for shipping and handling fees. No labor or inconvenience may be included in any claims. There is no warranty on lights, light bulbs, electrical parts, and internal engine or turbo parts.
If you receive an incorrect item due to our error, we will issue a Fedex Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge to you.
All merchandise are packed carefully and correctly utilizing a triple check method before it is shipped. Damaged shipments should be checked in the presence of the carrier. All claims for damaged or loss to your shipment must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. Claims for shortage of items or damaged shipments must be made within five working days of receipt.
Engine Performance Upgrades
All engine performance upgrades directly related to engine, exhaust system, turbocharging/supercharging system, and fuel injection system are legal in the USA only for racing vehicles which may never be used upon a highway unless otherwise specified. Persons in other states must check their local and state laws regarding use.
Installation of Products
AMZ Performance highly recommends the installation of mechanical or electrical parts be performed by a qualified trained professionals. Improperly installed products may lead to unsafe and unreliable conditions. All products installed incorrectly will not be covered under any warranties and will not be accepted as a return.